Your Privacy Matters to Us
At Eco Travels Wellington, your privacy is not merely a formality — it is a promise. We understand the value of your trust and the importance of safeguarding your personal data.
This Privacy Policy describes how and why we collect, process, store, and share your personal information, and the principles that guide every interaction with your data.
By using our website, mobile applications, or any of our communication or booking channels, you agree to the practices described in this policy and are deemed to have accepted its latest version upon each visit or transaction.
We encourage you to revisit this Privacy Policy regularly to stay informed about any updates.
1. Data Controller
Eco Travels Wellington, located at 84 Whites Line East, Waiwhetu, Lower Hutt, 5010, acts as the data controller of your personal information under the New Zealand Privacy Act 2020 and any other applicable laws concerning data protection and privacy.
2. Information We Collect
Depending on the nature of your interaction with us, we may collect and process the following categories of personal data:
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Full name, occupation, contact details (address, phone, email, etc.)
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Passport or identification information
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Flight and booking details
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Payment and invoicing details
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Travel preferences and special requests
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Feedback, reviews, or complaints you share
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Information about your use of our website, mobile apps, and other digital platforms
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Past purchases or services used with Eco Travels Wellington
This information may be collected directly from you through our website, mobile applications, contact forms, call centers, or authorized travel agents.
3. Purpose of Processing Your Data
We process your data for the following lawful and legitimate purposes:
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Managing flight reservations, ticketing, and related travel services
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Improving customer experience and tailoring travel recommendations
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Personalizing communication, offers, and promotions
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Conducting statistical, analytical, and operational studies
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Maintaining security and ensuring compliance with aviation regulations
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Fulfilling our contractual and legal obligations
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Contacting you for customer support, market research, or service updates
We do not process your data beyond what is necessary for the purposes stated above.
4. Data Sharing and Transfers
Your personal data may be shared, within the bounds of law and consent, with:
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Our group companies and business partners
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Authorized travel agents and airline partners
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Service providers and subcontractors acting on our behalf
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Governmental, regulatory, or law enforcement authorities where required by law
If your information is transferred abroad, we ensure that appropriate data protection safeguards are in place consistent with New Zealand’s privacy standards.
5. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
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Know whether we hold your personal data
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Request access to your data
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Request correction of inaccurate or incomplete information
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Withdraw consent for marketing communications
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Request deletion or restriction of your data where legally applicable
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Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached
All such requests can be made to Eco Travels Wellington’s Data Protection Officer via the contact details below.
6. Contact Us
If you wish to exercise your privacy rights or have any questions about this policy, please reach out to us:
📍 Address: 84 Whites Line East, Waiwhetu, Lower Hutt, 5010
📞 Mobile: 0225832021
✉️ Email: info@ecotravelswellington.com
7. Security of Your Data
Eco Travels Wellington takes extensive measures to ensure your personal information is securely stored and accessed only by authorized personnel.
All information is handled in accordance with our strict data protection and confidentiality standards.
Your account credentials — such as usernames, passwords, or booking reference numbers (PNR) — are for your exclusive use and should be safeguarded with care.
We do not assume liability for losses arising from unauthorized disclosure of these credentials.
8. Retention and Deletion
Your personal information is retained only for as long as necessary to fulfill the purposes outlined above or to comply with legal, tax, and regulatory requirements.
Credit card details are not stored on our servers.
9. Third-Party Links
Our website may include links to third-party websites.
Please note that Eco Travels Wellington does not control or assume responsibility for the privacy practices or content of these external sites.
Any information you provide through such websites is governed by their respective privacy policies.
10. Cookies Policy
Cookies are small text files stored on your device to enhance your browsing experience.
We use Session, Performance, Functional, and Advertising Cookies to personalize content, improve service efficiency, and measure usage patterns.
You may choose to disable cookies through your browser settings, though certain features of our website may not function as intended.
For more information, visit www.allaboutcookies.org.
11. Updates to This Policy
Eco Travels Wellington reserves the right to amend this Privacy Policy as necessary to reflect changes in law, technology, or business operations.
The updated version will always be available on our website and take effect immediately upon publication.
Eco Travels Wellington
Journey safer. Travel brighter. Privacy always protected.